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If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with us.


The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Axent Medical PL, 44 East Street, Five Docks, 2046.
  • Service refers to the Website.
  • Website refers to Axent Medical, accessible from
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Order Cancellation

You are entitled to cancel Your Order without giving any reason for doing so, provided the items are not shipped.

Please speak to one of our representatives about your requirements before placing an order. As majority of our orders are medical devices we cannot cancel shipped orders.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:

We will reimburse You no later than 14 days from the day on which We receive a written request. We will use the same means of payment as You used for the Order, and no additional fees for such reimbursement.

Returns and Exchange

Due to health protection and hygiene reasons we do not accept any returns or exchange. Please choose carefully and/or speak to one of our representatives about your requirements before placing an order.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: